Harman India — after sale service

Address:PLOT NO 302,UDYOG VIHAR PHASE-2 GURGAON, 122016
Website:www.jbl.com

I have bought jbl c50hi in-ear headphones with mic (Black) |
B07jqkq91f
From amazon order number:[protected] order date: 09.04.2019 invoice number : del5-92416
Order date: 09.04.2019 invoice details : hr-del[protected]
Invoice date : 09.04.2019
Amount ₹549.00

After 4 month my earphone stop working in mic nor pause play button was working it is in warranty period still customer care said" once received, our technicians will let you know of the next steps. Your product may require a replacement. Please note that replacements may take a maximum of 15 working days as it is subject to the availability of the replacement stock.:
Ph-[protected]
[protected]@harman.com

I send the product though courier from dtdc pics attached
They return back as it is, no repair done nothing,
After so much of harrasment i want my money back or do needfull asap.

Kindly help me out.

Regards,
Abhishek yadav
[protected]
+5 photos
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Harman India customer support has been notified about the posted complaint.
Sep 25, 2019
Updated by abhishek yadav152
What is the status of complaint kindly provide details, what action has been taken as its almost 25 days of complaint.
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