Harman India — cheating issue

I have already called multiple times since 18th of september regarding the cancellation and refund of my order which was placed regarding jbl tune220s wireless earphones on 17th of september, when it was not even processed and shipped. After making the call ; i was told that it will cancelled and not shipped and the refund will be processed accordingly. But to my surprise; it wasn’t cancelled and was shipped and delivered to me deliberately. This intentional fraud was committed with me first of all. Then even adding to the pathetic cheating element that jbl has committed; the product i received was defective too. The left ear piece of the product isn’t working at all. I called straightaway on 21st and reported this to the customer support executive and he again said that a reverse pickup will be arranged and the item will be picked up and since your refund service request is already registered on 18th of september; so therefore your refund will be processed as soon as possible. But only adding to the fraudulent nature of this company for looting the customer deliberately; neither the product has been picked up till date nor the refund has been provided to me despite of repeated requests, calls and reminder emails.