I am writing to bring to your attention a concerning issue I have encountered with Harmonshirts, regarding the purchase of a product and subsequent attempts to initiate a return.
On 12March'24, I purchased few shirts from Harmonshirts. However, upon encountering an issue with the product, I attempted to contact their customer service department using the provided contact number. To my dismay, the number provided by the company was incorrect, rendering it impossible for me to reach a customer service representative.
Undeterred, I sought alternative means of contacting the company, including reaching out through their official social media channels, emails. Despite multiple attempts, I have received no response or assistance in resolving my issue.
It is worth noting that the product I purchased is indeed returnable, as stated in Harmonshirts's return policy. However, due to the unavailability of their customer service and the lack of response on their social media platforms, I have been unable to initiate the return process within the specified timeframe.
This situation has left me feeling frustrated and disregarded as a customer. Not only have I received a faulty product, but I have also encountered significant barriers in attempting to resolve this matter with Harmonshirts.
I am seeking assistance from your esteemed organization to intervene in this matter and ensure that I am provided with the necessary support to return the product and receive a refund or replacement as per Harmonshirts's return policy.
Thank you for your attention to this matter. I look forward to your prompt response and resolution of this issue.
Company website: https://harmonshirts.in
Order Id: HS19134
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