Haryana Transport Department — Left me on the way

Address:

1877 sector 7 C Chandigarh

I boarded on Haryana Roadways Bus bearing No.HR46gv2803 of Rohtak Depot on 6.8.2023 from Panipat New Bus Stand to Chandigarh ISBT Sector 17 and bought a ticket of Rs. 220. I gave the conductor an amount of Rs.300/- out of which he did not return the remaining amount of Rs. 80/- and instead write the said amount on the back side of the ticket and directed me that the remaining amount would be returned to you at Chandigarh ISBT. He was doing the same thing with all the passengers. The driver stopped the Bus at Karnal Bus Stand for halt without any announcement of time break. I also stepped down from the bus for a cup of tea and for washroom. However, when i came back before 10 minutes break to board the bus, I was surprised to know that the bus bearing the above number has already left. I requested the in-charge of the Karnal Bus Stand to allow me sit in the another Haryana Roadways Bus on behalf of the same ticket but he also did not adhere to my request and at last I have to borrow fresh ticket for Rs.160/- from Karnal to Chandigarh. My luggage was also left in the bus which was collected by me at Chandigarh ISBT at 10.30PM. I requested the driver to return me an amount of Rs.80/-, written at the back of the ticket, but he said the conductor has left the bus and he even does not know the name and mobile number of the conductor and started using abusive language with me and threatened me with dire consequences. However, I managed to take over the hand bag left in the bus. In view of above, it is requested that I may kindly be refunded and amount of Rs. 500/- i.e. [Rs.80/- of the previous ticket and Rs. 160/- spent by me for fresh ticket and harassment I beared ] and also request you to warn the bus driver and conductor to be courteous to the passengers travelling in the bus. The ID of the Conductor is C-109 and the ID of the Driver is 253R. Hoping early and favorable action from your side so that I may not be compelled to approach higher authorities/platform.