[Resolved]  HDFC Bank Bank One Assist — refusing to refund me while I was under my cancellation period

Address:680651

I have contacted the company for cancelling my "plan" while i was in the 30 days period.. They just kept contacting me to withdraw my decision for cancelling the request... And finally they told i was past my refund period and they cant refund anything. My service request number is 4647522

Date of subscription was[protected]
Date of request for cancellation[protected]

Since then i got my first call at[protected] and they told me to wait 48 hrs and refund will be processed
Second call was at[protected] and the same matter repeated.. Still they are requesting to cancel and deny the refund
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Aug 8, 2021
Complaint marked as Resolved 
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Dear Dervin,

Greetings from OneAssist!!!

We are sorry to see you go.

Your plan has been cancelled on 14th September and the refund will be initiated within 5 workings to your account from the cancellation date.

Hope this resolves your issue.

Regards

Team OneAssist
Dervin George's [Complaint's author] reply, Sep 21, 2019
Thank you for refunding 50% of the paid money.. even when i made my cancellation request was with in 30 days while its clearly states on your website "100% refund if the cancellation request made with in the first month"

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