Hdfc Ergo — Claim Intimated-RR-HS[protected] Closed Without intimation and Dispute with resolution

I got call from claim department stating the document is incomplete and because of which the claim cannot be settled.

Isn't it a process where the insured gets email for pending documents or incomplete within 3 days? Why was it not even been told to use if something is missing.. we would have submitted in time. I believe it's the scam which is been practiced to save the money and we suffer. On top of it the executive tells us I apologise but we can't help it and you can’t submit the documents anyway.
This was a mistake from the Customer executive who registered the claim and didn't inform what we need to put in details. We did what was asked, if its his incompitency you can't simply say we take the feedback but cant process the claim whatsoever whos mistake it is.

This directs me that you guys are not here to help but to just take money. Taking feedback doesn't help customers of its not practiced.

If the claim wasn’t supposed to accept why was it registered in the first place.

Highly disappointed.
Thank you and we would definitely spread the experience faced and No more trust on HDFC.

Claim No RR-HS[protected] Claim Status Reimbursement claim registered
Claim Type Reimbursment Claim Intimation Date 19/05/2021
Proposer Name BALKRISHNA DHONDIBA KAWAR HDFC ERGO ID ER[protected]-01E

Hospitalization Details
Patient Name BALKRISHNA DHONDIBA KAWAR Hospital Name MANGAL MURTI HOSPITAL & POLYCLINIC
MUMBAI
MAHARASHTRA
Gender Male Relationship Self
Date Of Admission 17/05/2021 Date Of Discharge 17/05/2021
Ailment Name ICD

Amount is : 15798