Hebron Transport — Bus tickets

I have booked the tickets from chennai to coimbatore on 7th may 2017 for 2pm bus through via.com. We have called the chennai hebron transport office around 10.00 pm to check the timing. They said bus timing is 2.00 pm you come and report by 1.45 pm. We came there by 1.45 pm they said they ahve started the bus by 1.00pm itself since the bus timing is 1.00 pm.

When i show the tickets they are not at all ready to listen and answer. We ahve been there for more than one hour but no response.in future i wont book or recommend hebron. We ahve struggeld a lot with two kids.