Hebron Transport — Your ticket. Your problem

Address:	Chennai, Tamil Nadu
Website:	www.hebrontransports.com

I have been a customer of Redbus for almost 6 years, I have always respected the value proposition of the company to provide easy and convenient travel options to frequent travellers. I have been travelling regularly to various places, on an average i book atleast 5-6 tickets a month for myself. But, a recent experience changed my perspective towards Redbus. I booked a ticket(14/05/2016) from Chennai to Hosur in a Scania Multi Axle Bus via Redbus Mobile app. I chose a seat in a bus service offered by Hebron Transports. I reached the boarding point on time, the bus was delayed by 45 Minutes. Later the bus came, Volvo Single axle bus(Not the first time, this is happening to me for the second time in a row) and they asked all the passengers to get in. I have a medical issue with my lower back, so i prefer to travel within the seat range of 1-6 or 33-40 in a multi axle bus to reduce the feeling o[censored]ps and downs on the road. On noticing the single axle bus, and my seat number being the Last seat of the last row(Seat no. 37 which is also 3 rows before the last seat in a Multi axle bus)i raised my concern to the attender who was in the bus, I was taken aback by his response. He literally said "If you dont like the seat, you get out of the bus and cancel the ticket. I have other passengers waiting asking if there are any empty seats" I was shocked and i asked him if this was the way he responded to all his customers. Again, in a rude tone "You booked your ticket via Redbus only no? Get down and cancel it, Don't waste my time. You find another bus operator for your travel" I was on the top of my voice for his response and the manager came in and he sorted out the issue and got me a seat in the first row. It didnt end there, I was made to change my seat by the driver for 3 times during the course of the journey. I am not writing this post to the executives at Redbus or To get a refund. There are many frequent travellers out there who choose Hebron transport services through Redbus, I havemade several calls to Redbus previously for other issues, they dont work out anyway. So instead of wasting my time calling I am writing reviews wherever possible. The Sad part is, when you think you should contact redbus, the terms and conditions kick in, 1. REDBUS IS JUST A TICKETING AGENT followed by 8-10 points. On the whole it is clearly communicated that They have washed their hands if any customer faces any issue during his/her travel. End of the day, booking through Redbus is just an illusion, you dont know if you can travel in the seat until and unless you get into the bus. I think its time for Redbus to Change its tagline from 'My seat. My Redbus' to 'Your Seat. Your Problem.' Never again in my life, i will book a seat on Hebron Transports. And dear friends at Redbus, You may have 65% share of the market, but someday please conduct a survey of Happiness and Customer Satisfaction who use your services, I am sure you can sort out many inefficiencies in your system.