Helios Watch Store — Regarding quality issue of tommy hilfiger (th1791163j) watch

Address:	Mumbai City, Maharashtra, 400066
Website:	helioswatchstore.com

Respected team,

I am writing this mail to show you my dissatisfaction of purchasing the tommy hilfiger (Th1791163j) watch (Inr 13, 000-) but i have bought at 50% discount which cost me at approx inr 6500/-.

I bought this watch from reputed shop "helios-the watch store" no f-21, first floor oberoi mall, goregaon east, mumbai - 400063, maharashtra.
Phone number:[protected]

I have bought tommy hilfiger (Th1791163j) watch approx 1 an half months ago i. E. 05 july 2016 & facing problem twice in the strap of my watch. I visited the store & gave them for replacement. On the first time they replaced the watch within a week with minor fault in the strap but when i again visited the store to show them about the minor fault they refused to accept it. Finally mr. Dharmesh (Regional manager, cell no. [protected] helios store) accepted the minor fault on the strap of tommy hilfiger (Th1791163j) watch and ready to replace it within a weeks time.

I have waited for a week but did not get any calls from helios store regarding my watch. See the carelessness of the employees of the store. I called them up & asked for my tommy hilfiger (Th1791163j) watch then mr. Dharmesh (Regional manager, cell no. [protected] helios store) replied that we are checking the same watch in all the stores so need some time to get back to you.

I again waited for the weeks time but did not get a single call from mr. Dharmesh (Regional manager, cell no. [protected] helios store) or any of the employees from helios store related to my tommy hilfiger (Th1791163j) watch. Heights of carelessness & shamelessness.

Immediately on the next day i. E. On 4th aug, 2016 i called mr. Dharmesh (Regional manager, cell no. [protected] helios store) & asked about my watch then what he replied was, "i got the same watch in 'hong kong' store & you will get it within a week". He promised me that you will get the watch within 7 working days so from 5th aug, 2016 to 12th aug, 2016 i have waited patiently.

Days were passing and on 16th aug, 2016 when i called mr. Dharmesh (Regional manager, cell no. [protected] helios store) he did not pick my call & messaged the same that can't pick the call, what's up?
Then i called in the helios watch store number from there mr. Omkar had received my call.
I asked him about my tommy hilfiger (Th1791163j) watch then mr. Omkar (Employee of helios store at obroi mall) replied that due to the shipping issues we are unable to get your watch on time. So we are checking for the mail over the mail & we need some more time to get the brand new tommy hilfiger (Th1791163j) watch.

I could even imagined a kind of pathetic service from mr. Dharmesh (Regional manager, cell no. [protected] helios store) & their employees (Mr. Arun, mr. Omkar & miss monika)

If you are unable to give the brand new watch then kindly return my cash.
I really feel that international brand is cheating to the indian people.
You are not only losing the customers but also spoiling a brand value of tata group.
I'll take a legal action against all i. E. Mr. Dharmesh (Regional manager, helios store) & their employees (Mr. Arun, mr. Omkar & miss monika) if my watch is not replaced or my problem is not solved by maximum 19th aug, 2016.

I kindly request you to solve this problem at the earliest.


Thanking you,
Amit p gupta
M:- [protected]