Herbalife / Herbalforhealth.co.in — Non receipt of gift being a preferred customer and having sufficient points

Address:

BANGALORE/BENGALURU

I have been a preferred customer of Herbal life for last one year or more.
I have in my account more than 366 points, yet I have not received any free gift until now. When I call up the company, they say we have sent it for you in February and March, but I did not receive it in my box. When I'm paying so much for the product why would I lie about a shaker cup. However, it is very disappointing to see the way things are functioning. My ID NO. is W1X192811.
Kindly look into the matter.