| Address: | 10th Floor, Sector-43,. DLF Phase-V, Gurugram-122002 | | Website: | www.herocycles.com |
Ordered a geared cycle Sprint knockout 26T and one fine day upon riding, the rear derailleur broke and I was stranded on the road. For a company that promises a good quality product for the consumers, should deliver the same. If damaged upon the terms and conditions, the warranty policy should be addressed. It had been 3 months to struggle to get the part replaced by the company as promised and they are making me follow up more than 10 times and not even a the case was looked upon. The customer support promises to solve within the day I make a call and yet do not hear from them. Making false promises to the customers for a reputed company is not fair. Was this information helpful? | 
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