We have been using Hidesign hand bag for around 10years. I shopped it for my sister later I got married and bought it for my wife. I bought a Handbag for my wife (crocodile kind of leather black) in 2018. Still date the bag looks good and used by my wife. We are very impressed by the quality of the leather and the workmanship and love them.
On Feb 2022, my wife ordered a new bag from Hidesign Order ID#48241. We took the bag to Dubai and when we opened it up we saw the bag has two problems. Problem # 1. There is a very clear decolorization on the bag Problem #3 There is a specific spot in the bag where the colour is as per the original picture and other places the bag colour has decolourized. This is very evident and it looks really odd. This is a new bag and not even a used bag and exposed to sun or usage. Problem # 3. The threads of the bag are coming out. These are the things as we received it.
We raised a complaint to Customer service on March 26th and till now we have not
We came to Chennai this month and went to Hidesign bag showroom in Express Avenue asking them about this. Sabeena in the shop looked at it and felt it is quite odd to have this decolorization and took pictures of the bag and understood about the three problems and send it by WhatsApp to repair unit manager. (We did not get the name of the manager or the contact number of the repair unit manager). We have been following up with Sabeena for 4 days and she is saying the Repair unit manager will get back and no one has not. We have to call them all the time to get feedback.
We have attached the pictures of the bag where these three problems are very evident. We bought this bag because of the brand and the quality of material but we are quite disappointed to say that confidence is reduced now. Also the way customer service or after sales team should be prompt to address this fault.
We are still waiting for a call from Sabeena to provide us the next step of taking our bag for proper repair of colour and the threads. But I want to bring this to the attention of the customer care team of Hidesign.
Was this information helpful? | 
Post your Comment