Hidesign India — Damaged product sold

Address:

City Centre Mall, Guwahati, Assam

I bought a beautiful hidesign handbag from the Hidesign store in City Centre Mall, Guwahati, Assam. Once i checked the product after reaching home, I found out that the product was damaged. There was a tear in the design. When i went back to show them the defect and asked them if the product could be exchanged, they refused to acknowledge me. I would like to humbly request the company to scrutinize their products properly before they are put up for display as its customers rely on the company and its employees to give them a non-defective product for the huge amount that is being charged.