Hidesign India — Order #HD53564 not delivered / no refund

I ordered two items with total bill amount of INR 5795. Order id - HD53564. I made a payment of INR 5000 using a gift card and the balance of INR 795 was to be paid in cash. It was dispatched on 23rd April 2022. I had the order on at my doorstep and the delivery partner asked me to make a payment of INR 5795! I immediately contacted Hidesign about this issue and they advised me to return the order and promised to send it back with the right COD amount. This was confirmed on email as well. Today is 24 May 2022 and no response from them. I keep calling the customer care but to no avail. I don’t know where the order is or where my INR 5000 worth gift card is. To top it all I got an email today from Hidesign asking me to rate the products. Heights of irresponsibility and insensitivity. These products have not event been delivered to me.