Hidesign India — product handbag

Address:

Gvk One Mall Shop No 9 10 Road No 1 Banjara Hills Hyderabad, Hyderabad, Andhra Pradesh, 500034

Dear sir

I purchased a leather handbag from hideign showroom in gvk mall at hyderabad on april 30, 2019. I started using the bag from may 2, 2019. The handle of the bag came off after using the bag for 15 days. I sent in an online complaint on 26 may 2019 and after many emails, finally, when i was in hyderabad in the month of june 2019, i visited the store again. I met ms. Harshita saboo and returned the bag to them.

The store has now repaired the bag and wants me to collect the same bag which has been repaired.

As i have purchased the bag for more than rs. 7000 and the bag handle broke in 15 days.

I want the store to replace and give me a new bag and this bag is faulty.

Thank you.

Regards
Rubina