| Address: | New Delhi, Delhi, 110070 | | Website: | hidesign.com |
If you have ever purchased a hidesign product, you’ll be well aware of the big promises they make at the time of sale with respect to the warranty offered on the product. However, god forbid something happens to this precious hidesign product, which are not known as much for their style quotient as they are for their (Supposed) quality, each representative that you’ll have to talk to (Actually argue with) will not only slowly back up from the promises made to you at the time of the purchase, they will put their hands up and say that there’s absolutely nothing that they can do in this matter (Because they don’t make the rules, because the last person and the last person and the last person didn’t know what they were doing, because they are all clueless about what the company policy is – which is basically to lie and cheat in order to sell the product) — how they would repair the slightest of damage and if anything should happen to the product while it’s under warranty that could possibly not be repaired, it would surely be replaced. Basically, as long as the product is within the warranty period it would remain as good as new, as part of their maintenance scheme, at least that’s what was offered to me. Fast-forward six months, a delicately used bag, which when first brought to their attention was supposed to be replaced, then send for repair and finally - no repair possible/required.
So, a simple word of caution, the next time you go to a hidesign store and you don’t mind paying a few extra bucks for the truly amazing after sale maintenance that they assure, do not fall for their empty promises because in case the product you purchased turns out to be made from cheap material, in the end, all they’ll do is absolutely nothing! Was this information helpful? | 
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