[Resolved]  Hidesign — Repair of bag turned down by retail shop at select city mall saket

Address:

New Delhi, Delhi

The bag is just purchased last year and the stitches have come off, the zip lock is defective. When we approached the retail outlet at select city mall instead of taking the bag for repairs it was turned down. The reason mentioned was that it is not under warranty. The warranty card given by them during purchase does not mention any thing. At least the design should give them assurance that it was latest model. A very poor approach to customer complaint. And a poor quality of bag. Hidesign is just a brand but does not assure a quality workmanship.