Himachal Pradesh University — degree certificate not included in transcript sent to canada

Address: H P University, Summer hill Shimla, Shimla, Himachal Pradesh, 171005

I need Transcript(BA) of mine from HP University Shimla for Immigration purpose so I have deposited Rs 5000/- through draft to Finance officer, HP University Shimla in March 2019. I have also written letter with it where details of document to be sent with Transcript was clearly mentioned.
But University has sent Marksheets only & Degree certificate was missed out.
Now WES, Canada has hold my Education credential assessment because Degree certificate is not provided to them.
I am requesting university to send Degree certificate only then they are asking for Rs 5000/- again which is not justified. Please look into it & resolve.
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I had given documents on 24May 2019 for transcript, i called on 31st to take tracking number, i was told it will be provided on saturday. I called on Saturday, office staff told me take it on monday. I have been calling since Saturday But i have not received transcript tracking number till now.Please help as its urgent

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    Summer Hill, Shimla, Himachal Pradesh, India - 171005
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