Himachal Pradesh University — staff behavior

Today i called in no. Given on google for the information regarding degree a male staff pick up the phne, firstly they don't pick the phone. After picking the phn he behavior rudely teach the staff how to talk with a student they r not doing a favour by picking a phone this is there duty. He was very rude this is not going to tolerateby anyone. It's a request teach them something
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    Himachal Pradesh University Phone
    +91 17 7283 1998
    +91 17 7283 0445
    +91 17 7283 0635
    Himachal Pradesh University Address
    Summer Hill, Shimla, Himachal Pradesh, India - 171005
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