Himachal Road Transport Corporation [HRTC] — Inconvenience caused due to behaviour of hrtc conductor

Dear sir/ Madam,
We ( me and and my wife, being newly married) are travelling from hamirpur to shimla on 15 October 2022, chamunda rohru bus. Firstly the conductor doesn't have details of our booking which we have booked online a day before. We have to stand for about 15 minutes in crowed bus as the person already seating there refused to take another seat.
Secondly we have two luggage 🧳 ( travellers) which is difficult to accomodate in bus being hefty and a bit big. So we requested the conductor to put these on storage space available at the rear side of bus. But he denied saying that the bus will stop at dudhool which is showing about 40 minutes distance from hamirpur in google map. We are now travelling in difficulty holding luggages in our hand.
Kindly improve the service.. And call the conductor immediately to put our luggages at the rear storage space .