Himachal Road Transport Corporation [HRTC] — The bus changes to normal from a deluxe bus on checkout

Address:	Chamba, Himachal Pradesh, 176306
Website:	www.hrtc.gov.in/hrtctickets

I have a complaint about the hrtc chamba.
I have booked a ticket accourding to the delux bus as i have a patient along with me and when i reached to the isbt 43 sector for taking the bus for chamba. But they have told us on 6 p. M that no delux bus is available and an ordinary bus is provided.
This is the second time i have faced this problem. You should inform before doing this. And what we have sufferd today and experienced a worst travel. The hrtc chamba is not upto the mark.
You should improve these things and if you are not able to give a proper facility then you must withdraw the delux bus facility from chandigarh.
Even i was not able to wait for another way to reach home and i have booked a ticket online and will able to get refund of the same
Kindly reply the same.
Email id arora. [protected]@gmail.com