Himachal Road Transport Corporation [HRTC] — ticket counter person was polite and quiet ride with passenger

Dear concern
Today 25 dec 2018 around 11 am kangra bus stand firstly conductor ask every one to board the bus for hosiyarpur but in next five min he came back and ask come down nd first book your tickets on counter.
There was person in ticket counter was so lazy wih with his work. It's hardly matters for him that people are standing in queue for ticket.
When i asked him why don't we do that in bus as bus about to leave he was so impolite and rude. I was surprised and he call the police coz i have asked that question.

Now it's request plz give him training to talk to u people or plz take any action against him.