Himachal Road Transport Corporation [HRTC] — Was unable to cancel my booking

Address:

Himachal Pradesh

Initially, I (S S Shri Lakshmi) had booked a ticket along with my friend Aditi Balaji (ticket number is [protected]; journey from Shimla ISBT to Delhi). Aditi had to cancel her ticket because of which I selected her name in the option provided and cancelled her share of the ticket alone. Later, I had to cancel my ticket as well but the website did not allow me to do so, stating that the ticket was already cancelled. I repeatedly tried to cancel the ticket but was blocked from doing the same. I am attaching a screenshot of the ticket details as on January 8, 2023 (at 10:50 AM) when the website stated that the ticket had been cancelled for your reference.

This was not true. Only Aditi's portion of the ticket had been cancelled. I want a full refund for my share of the ticket as I was unable to cancel it when I wanted to, due to a technical glitch.