[Resolved] Hinduja Leyland Finance — ECS problem

Rajesh lava

Address:

Chennai, Tamil Nadu

I bought a 2 wheeler (TN 10 AP 7816 ) I've done down payment of Rs.15, 000 at showroom and given 10 cheques to own my vehicle through EMI. Finance was done with Hinduja Leyland Finance company at annanagar. For the 1st month there was no issue with my cheque which got passed. But next consequent months they said they got some techical issue. So, they came once and collected EMI of 2 months from me at my working place . Again they said they got some technical issue. They said they'll come and collect as before. I accepted. But nobody came to collect money for these many days. In between i got a call from hinduja leyland finance company guindy branch with rubbish words. Since I was busy, I couldn't blast them that time. Finally, yesterday(12th January 2015) i got a call from them asking my address. I directed them to my workstation. They said they'll come and collect money. But they theft(this is definitely not seizing. Since I paid 2 months EMI as well as down payment) my vehicle and gone. Without any information they took my vehicle in which i had valuable things. If they met me that time I would've settled them. Then I called Hinduja Finance company, but no proper response. I've gone to annanagar branch directly and talked. I was in an idea of paying my due and take my vehicle. But my vehicle was not there. They said it's at saidapet showroom. Since am busy with my work only I preferred EMI option. And trusted these people. I never had low balance in my account. My cheque can never bounce. They're cheating me saying my cheque got bounce. I referred with my bank manager also. He said it should be a ECS problem which should get clear from finance company. It's completely their mistake and lethargicness. They're not caring the consumer and not knowing to behave and talk to them. I am not new for taking loan. I've already taken loan in bajaj finance and paid on time. And also am using credit cards which i use to pay on time. I never made delay till this day for any payment. I have soft copy of all my payment up to date. With this I can say am a genuine customer of a bank. This Hinduja finance management made me delay on this payment with pre-plan. Now I came to know that this happened not only for me. They've already cheated so many people.check and revert

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Aug 14, 2020

Complaint marked as Resolved

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Comments

Santosh Dalavi

from Bengaluru, Karnataka

Hi Complaints team, I Santosh Dalavi have took a 2 wheeler loan agreed to make a payment over ECS payments .But ECS was not proccessed and your agent has collected first 1 months payments and promissed to proccess ECS again from 3rd month but it didnt work and instead your financial instituion has not informed and no one reached out to me even for payments. When we reached out to them after 3 months from P B Road belgaum branch speaks an un-interlinked matters and also shows a penalties for check bounces where no ECS were processed.We requested them to not penalize us with penalties as this was not our mistake and we have also showed them our bank statements where bank amounts were sufficient on ECS date. ECS were processed in last 2 months which was not intimated and they have seized our vehicle. I have also reached out to them with my brother to make a payments (without penalties as there was not our mistake -no ecs was processed and levied us with Cheque bounces charges more than 3 times but there was no manager and dint get any resolution whenever i reached out to your branch. Also there is no update from hinduja leyland finance through call or message and they have not even provided us with a statement I sincerely request you to look into issue and kindly provide us a resolution as early as possible. Vehicle details Santosh Dalavi Loan contract: KAHUBMTW0049 Mobile # [protected] [protected] we dont have any statement from hinduja as they have not provided us even after asking them for multiple times and we are unable to provide you a bank statement as attachments as there are password protected.