| Address: | Kandivali, Mumbai |
| Website: | accounts.hindustantimes.com |
I had subscribed to Hindustan Times (HT) newspaper (hardcopy) subscription on 29 May 2023. The payment of Rs. 1499 (online ) was made against 12 months HT paper (hardcopy delivery) in Thakur village, Kandivali East.
During the payment, I was informed that the coupons would be received in a few days, post that the assigned vendor by you would contact me for the start of the newspaper delivery.
I received e-coupons late on 10 Jun 2023. From the helpline ([protected]) I was informed that the delivery will start from 15 June. A vendor Mr. Virender/Ashwin connected on 14th June asking for OTP to start the delivery. The OTP message did not have any information regarding the redemption of coupons.
As soon as I gave the OTP, my 10 e-coupons were redeemed. On call back to the vendor, he assured me that the delivery will happen from 15th Jun till next year 14 Jun.
However, I did not receive any newspapers since the start and only 1 day delivery happened on 16 June2023.
On repeated calls to the helpline my complaint was registered with complaint no 00569529. The area manager Kandivali, Mumbai Mr Dhiraj from HT called up and informed me that the vendor would meet me on 17th Jun 2023, Saturday and would start the delivery. Also, during the call on the helpline, I realised that HT has given 2 months backdated e-coupons starting from Apr’23 on 10 June 2023 which the vendor deceptively redeemed from me 14 June 2023.
He mentioned that the OTP was required to start the service and since the OTP message did not have this information, the same was shared by me. This was known to the vendor and was misused to encash the opportunity.
Despite all the above, the delivery did not start.
On 19th Jun’23, I asked for a refund of my amount on the helpline and email (complaint[protected], the customer care executive asked to wait till evening for a call back from their manager. But I have not received any call and neither the area manager nor the vendor is picking up my call.
It seems there is a nexus between the HT team along with the vendor and they are fraudulently taking money from customers. I have to spend my valuable time daily for nearly a month for the follow-up but to no success. This has caused me mental stress and impacted me on many grounds. It is the primary responsibility of the HT team to ensure that the delivery is ensured timely without any issue to the customer.
I request for immediate resolution by refunding the entire amount of Rs 1499 to me at the earliest
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