[Resolved]  Hire in Global — Untrustworthy situation, Not satisfying

HIG7J2716. Its my registration ID. I have submitted my project to specified mail address on Dec 26, 2020, 2:40 PM(Saturday). It is very strange that I got my report on Dec 27, 2020, 8:33 PM(Sunday) which is unexpected as it is clearly mention that QC report will be provided within 3 working days(excluding submission date, Sunday and other public holiday). They just mention that "Accuracy: Not Available (work failed in ASCII Validation)".
While I have completed the whole project and submitted it exactly as per rules of company which is specified in website and along with their mail. I have made proper ZIP file which only contains the work files with proper name according to image file after completing the project on Notepad only with Times new roman format and 12 font size and cross checked it and then submitted to specified mail. I am not asking about money refund only, rather I want to know how the project can be incorrect while I have followed company's instruction in all aspect. I asked them the same on mail but this time no response from company's end.
The contact numbers [protected] & [protected] always remains busy during Working hours except that time it is ringing but not responding. On WhatsApp it is a system generated response so nobody can get reply of a query except their predetermined list of doubts.
All I want to say is if my project is really inaccurate then company has to explain clearly why it is inaccurate. Without a proper explanation it is meaningless.
Company may say that I have not followed the instruction properly but being a literate person I know how to read English instructions and follow it, I have even done so. But still if the company is willing to state the same then they should show me in which parameter I have ignored their terms.