[Resolved] Home Credit — Invalid charges, Demand of Extra Amt and Signature forgery | |||
Hi, I purchased a Bajaj Discover motorcycle on 10th Mar, 2013 from Deewan Bajaj, Lajpat Nagar, New Delhi. The On-road price of the vehicle at that time was Rs. 62501/- out of which I paid Rs 23700/- as down payment(including processing fee of Rs 1900/- towards loan financing) and took a loan of the Rs 42, 000 (balance amount) at an interest rate of 8.54%. The loan (Loan number [protected]) was taken from Rajshree Auto Finance Pvt. Ltd. was told that 18 EMIs of Rs 2800/- each need to be paid which total to Rs 50, 400/- which I agreed to and signed the sanction letter. I was told that the signed copy of the sanction letter will be send to my residence through post, however, I have not received the same till date. As per the repayment schedule and above details, the last EMI was to be paid in Oct'14 which should have closed the loan account. However in Oct'14, I was informed that there are still 11 EMIs to be paid. As I was surprised to know this, I reached out to the finance company for details of the pending EMIs. I was provided with some details which did not correspond to the initial terms and conditions of the loan at all. Along with this, the santion letter that they now provided to me had my forged signature on it with all terms of loan revised in the company's favor. After this I have been following up with them but to no avail and all details that they have provided till now are fabricated and vague with no concrete information on the EMI calculation. Morover, I have received a phone call from a mobile number ([protected]) threatening me to pay the balance EMIs which are actually undue as per my calculation. They have threatened me of physical harm to me and the vehicle in case EMIs are not paid. During this course, the company has also changes its name from 'Rajshree Auto Finance Pvt Ltd' and now operating under name of 'Home Credit Finance PVt Ltd' Thanks & regards Jitesh kumar [protected] [protected]@yahoo.com Was this information helpful? | |||
Complaint marked as Resolved
Home Credit India Finance customer support has been notified about the posted complaint. Verified Support Nov 04, 2014 Home Credit India Finance Customer Care's response Dear Sir, Thank you for your query to Home Credit India. In reply to your query, we would like to inform you that we have already provided you the sanction letter which you have signed and also the installment schedule that was requested by you. You need to pay the EMIs due on your account as per the agreed sanction letter which you have signed else standard collections procedure shall be followed. You had requested for the sanction letter on e-mail id which is jitesh.[protected]@aexp.com on the 08/09/14 as requested by you and additionally we would like to inform you that we have informed you that we are unable to provide you a detailed installment schedule as currently we have provision of sharing installment schedule, which will only state your EMI status, without any bifurcation of EMI payment. We sincerely hope that the above resolution is to your satisfaction. Alternatively, Please do not hesitate to contact our customer service team phone:[protected], or email:[protected]@homecredit.co.in, if you need any further clarification. Yours sincerely, Customer Care Team Home Credit India Finance Private Limited. Verified Support Nov 05, 2014 Home Credit India Finance Customer Care's response Dear Sir, Thank you for your query to Home Credit India. In reply to your query, we would like to inform you that we have already provided you the resolution for your complaint as per our records. Please contact customer services on the number mentioned below should you have any further concern regarding your loan account. We sincerely hope that the above resolution is to your satisfaction. Alternatively, Please do not hesitate to contact our customer service team phone:[protected], or email:[protected]@homecredit.co.in, if you need any further clarification. Yours sincerely, Customer Care Team Home Credit India Finance Private Limited. | |||
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+91 90 0469 0046
3rd Floor, Tower C, DLF Infinity Towers, DLF Cyber City, Phase- II, Gurgaon, Haryana, India - 122002
Thank you for your query to Home Credit India.
In reply to your query, we would like to inform you that we have already provided you the resolution for your complaint as per our records.
Please contact customer services on the number mentioned below should you have any further concern regarding your loan account.
We sincerely hope that the above resolution is to your satisfaction. Alternatively, Please do not hesitate to contact our customer service team phone:[protected], or email:[protected]@homecredit.co.in, if you need any further clarification.
Yours sincerely,
Customer Care Team
Home Credit India Finance Private Limited.