[Resolved]  Home Town — Wardrobe damaged by the poloshing staff (Request a replacement as its still under warranty)

Address:	400080
Website:	www.consumercomplaints.in

I'm writing to you because of a rather ridiculous set of events perpetrated by the hometown staff at the vikhroli outlet.

After one month of dealing with them i have reached a conclusion: they are incapable of making a phone call. This is ironic since they work in the aforementioned retail chain outlet.

You see, i bought a four door wardrobe, a dressing table and a shoe rack in april 2016 from your store at vikhroli. The billing is on the name of my husband mr. Hitesh daiya.

The guy came for polishing and has taken the liberty to remove the paper coating of the back panel and i doubted his rude behavior when he hurried to get our signature (I still have mentioned about his rude behavior in the visit report sheet) and run away. He infact has gone to the extent of abusing women (In general) saying that "aurat log toh bahut kich kich karte hai" when my husband interfered he rectified saying that it was general.

Since the last twenty days after talking to your store supervisor about the issue i still await a reply. I reached to your store last sunday 21st august 2016 to meet vasim, he refuses to come out and meet us, even after your csd requested him to come and listen to our request. Mr vasim was busy trying to save his staff (May be relatives) and trying toput the blame on us saying that we have come to the store to fight.

Anyway, i bore you. Let's get to the wonderful staff you have. I spoke with a number of them. Some of those stalwarts are tiwari (Fitting), mishra (Polishing), and their manager vasim. I spoke with at least three others. But you know, so many new friends in such a short time. It’s really hard to remember all their names. We even tried reaching mr sujeet mishra (Their gang head) and he as usual remains unavailable.

Can you imagine having to live with false promises and commitments.