Big Bazaar / FutureBazaar / Future Retail / HomeTown

HomeTown — Defective piece of dining table

casantosh

from Delhi, Delhi

Address:

Bangalore, Karnataka

Dear Sir/Madam, I bought a dining table vide order # [protected] and took the full payment. They promised that they will deliver a good piece of dining table, which they didn't. The piece they delivered has got several cracks. When I complained of the issues, they said that they will get this resolved. I called several times to the customer care and every time they used to say that I would receive a call by 6:00 PM, which I never received. Even one day I met Mr. Praveen in their Marathahally Branch and he also told that I would receive a call by next day 6:00 PM, however, he never called. This is very disappointing and feel cheated by these people. If the issue does not get resolved in this week, I am going to file a complaint with consumer court.

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Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Santosh,
Greetings from Future Group, this is Priya.
Please accept my sincere apologies for the experience you had with us. Your concern has been escalated to our team, they shall connect with you shortly and sort out the matter. Request you to provide your contact number so that the team can contact you. Do write to me at [protected]@futuregroup.in for further queries.
Regards,
Priya

casantosh

from Delhi, Delhi

Dear Priya,

My contact number is +91-[protected]. I am really disappointed with the service and product of home town. Hope, my issue will get resolved soon.

Thanks
Santosh Narayan