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Dear Ms. Varma,
This is Priya from Future Group. We deeply regret to hear that our service didn’t meet your expectations. Your complain has been noted and the same has been escalated to the concerned department. They shall get back to you in next 48 hours. Customer satisfaction is our ultimate priority. For further assistance, please shoot an email to [protected]@futuregroup.in along with your reference id : 12561 and other contact details
Regards,
Priya
Future Group Care
This is Priya from Future Group. We deeply regret to hear that our service didn’t meet your expectations. Your complain has been noted and the same has been escalated to the concerned department. They shall get back to you in next 48 hours. Customer satisfaction is our ultimate priority. For further assistance, please shoot an email to [protected]@futuregroup.in along with your reference id : 12561 and other contact details
Regards,
Priya
Future Group Care
Dear Ms. Varma,
As per the confirmation received from the team, we wish to inform you that our team offered to replace the damaged parts to which you did not approve. Hence, the team offered you to choose alternative product from our store as refund will not be possible. I request you to do the needful so that we issue is resolved at the earliest. Regret the inconvenience caused to you.
Regards,
Priya
Future Group Care
As per the confirmation received from the team, we wish to inform you that our team offered to replace the damaged parts to which you did not approve. Hence, the team offered you to choose alternative product from our store as refund will not be possible. I request you to do the needful so that we issue is resolved at the earliest. Regret the inconvenience caused to you.
Regards,
Priya
Future Group Care
Hi,
I am not agree the option to choose alternative product as now I can't trust on the quality of Hometown.
When I have received the bed on 1st June 2013, the ply A was already damaged and the fitter has given the receipt about the damaged ply but there was no any responce from Hometown. Now after six months the whole bed is broken. How can I trust that the alternative product from Hometown will be of good quality after this worst experience of Hometown.
I only want the refund of Rs. 36000/-.
Regards,
Rajani Varma
I am not agree the option to choose alternative product as now I can't trust on the quality of Hometown.
When I have received the bed on 1st June 2013, the ply A was already damaged and the fitter has given the receipt about the damaged ply but there was no any responce from Hometown. Now after six months the whole bed is broken. How can I trust that the alternative product from Hometown will be of good quality after this worst experience of Hometown.
I only want the refund of Rs. 36000/-.
Regards,
Rajani Varma
Dear team,
At last we go for alternative and choose another bed of 39000 Rs. approx on 01-feb-2014 from amenora hometown pune, which is not delivered yet.
We regularly follow up, around 10 times we call at pune hometown also call to customer care, but no any possitive reply.
Please, suggest me what I do as next step.
Order no:[protected].
People from hometown automatically reshedule delivery.
If you don't have in stock why put it on display.
My humble request you to cancle my order and refund it.
At last we go for alternative and choose another bed of 39000 Rs. approx on 01-feb-2014 from amenora hometown pune, which is not delivered yet.
We regularly follow up, around 10 times we call at pune hometown also call to customer care, but no any possitive reply.
Please, suggest me what I do as next step.
Order no:[protected].
People from hometown automatically reshedule delivery.
If you don't have in stock why put it on display.
My humble request you to cancle my order and refund it.
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Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
Hometown Future Group — Defective/Old/Damaged Piece delivered
Defective/Old/Damaged Piece delivered- Home Town NOIDA- Great Indian PlaceInvoice no.[protected]
Buyer Order No.[protected]
Seller: Home Town - NOIDA
I bought a WR2D-MDF from Home Town - NOIDA which was delivered to my residence on 20-Jun-2011.
Today(22-Jun-11) your associate came to assemble it and when He opened the piece we found the following:
1. The Lamination on it is damaged on the front door( around 10-15 places), at the Drawer and at back side.
2. There are lots of scratches all over the almirah.
3. The lamination is coming out at the back as if it is not glued properly.
4. The boards at left side and middle are irregular and not even, there are gaps in between.
5. The key was not delivered with the consignment.
I feel cheated on seeing this and it seems Pantaloon Retail has delivered an old & damaged piece.
I will not accept this damaged piece and want full refund of amount paid along with compensation for the loss of time and harassment caused to me and my family members.