[Resolved]  HomeTown — Nonsense Service

Address:

Mumbai City, Maharashtra

The person reading this mail if have any sense of mind then will reply promptly. I purchase a Fiesta 6 seater dinning set from Hometown Vikhroli on 08th of August 2015 with SO No. [protected] and the committed delivery displayed on bill was 16 th of August 2015 but on 16th August 2015 the delivery was not received so I called on 17th August 2015 I called and customer care and got informed that the delivery was delayed and will get deliver on 20 th August 2015 " First Nonsense thing" then the item got received on 20th August 2015 and the fitment was going to happen within 48 hrs but on 21st August 2015 still I called to get info about fitment as I was dam sure that they will do a nonsense things here too but they replied that it will be done within 48 hours and you will receive call before the persons visit your end. The second nonsense and false commitment is that till now no phone call came no person visited 22nd August 2015 so I again called customer care for the update and the assure me that they will arrange call back from fitment manager but to no avail so I called back for the same but this time it was shocking they replied that the fitment persons will visit 24th August 2015 So this I asked for Complaints Readdresal and Grievance department she informed to hold for moment and directly disconnected the call. If Future Group cannot fulfill commitments then kindly shutdown your sales and kindly educate and train your customer care executives that to pay attention to customer requirement and not to disconnect the calls if they don' t have any answers. Never in my life I will again do any kind of shopping from your end. Rules of company that we should keep money invested for 8 days which gets delayed to 15 days great business idea to utilize the amount of money for this period your end no need to invest any money for doing money you can do business on your customers money.