HomeTown — Purchasing a defective dining table.

Address:

Kolkata, West Bengal

Please be informed that I purchased a dining table set along with a wardrobe and a double bed king size cot which were purchased in February, 2013 from your Bhabanipur ( Kolkata ) store my order no is [protected]fi. The dining table needed repair and the 4 nos dining chairs needed replacement within warranty period. Again after some time the legs of the dining table got detached from the glass top of the table and it was repaired. After that a total numbers of approximately 30 ( Thirty) times the different legs of the table got detached and the same were repaired by your teams.Again two legs of the table got detached from the glass top. Furthermore the dining chairs ( 4 Nos out of 6 Nos. ) also have become torn. We lodged a complaint on 21st july, 2015 at your customer care over telephone. I talked to your customer care a number of times and I requested for replacement as these are beyond repair by your service technicians of Kolkata. My complaint number was given as 5139576. But today your Kolkata store manager called me and told that he would send technician and problem would be solved and after few minutes of his call I received a SMS saying that the complaint no 5139576 is closed . I tried to contact him with the same number a number of times but no body picked the phone . Being helpless I again contacted your customer care and I was told that the Kolkata store manager would contact me and was given a new complaint number which is 5140381. Your Kolkata store manager contacted me and talked to me very roughly and told me the due to mishandling these defects are taking place. But would you please tell me who with his sane mind do such thing ? At this juncture I humbly request you to arrange a replacement as almost all your Kolkata technicians have tried their best to repair but failed and one after another legs are being detached. Your urgent and quick action in this matter are earnestly sought.