HomeTown — Urgent - complaint !! Unresponsive since more than a month!! Dining table chairs defective | |||
Dear Team, Warm greetings! We had registered complaint against the poor quality of cushions used in the chairs that were part of the dining table we purchased last year on 27 August 2014 (Bill no.[protected]. Your technician visited and agreed to quality issues in regards to cushion used in multiple chairs. We are still awaiting actions to rectify the problems from your store. We have been following up regularly for over a month with your customer support and yet we have not received a resolution to our problem. Multiple emails were sent to crf.[protected]@futuregroup.in and no response was provided. Every time we call the customer care support we spend over an hour explaining the issue and are promised that action would be taken but now it is no surprise that those promises were hollow. Your technician exposed that the there are quality issues with the cushion to his reporting manager who was completely indifferent to the problems. He rudely pointed to us to send the images of the defect and send an email to the your email id. We tolerated his uncalled for language, attitude and obliged with his directions. We sent reminders to those emails as well through aman.parakh.[protected]@gmail.com email ID but again we received no response. If I may say this is the heights of callous attitude in consumer service . In light of the background of this issue, the harassment that we have gone thought or if we may quote "punishment of buying goods from HomeTown" we seek actions on following: 1. Quick replacement of the cushions used in all the chairs 2. Compensation for the harassment that we have undergone. We expect the company pays Rs. 20, 000/- as compensation. 3. Contact details of customer grievance manager to whom matter can be escalated. We sincerely believe that this is our last communication to you and that you shall act on all the things listed above. Please note that we expect this email to be acknowledged and that we should be kept updated on the progress of the issue resolution. Request you not to test our patience and our concerns lightly and unimportant. Thank you! Regards, Shrenik Parakh Was this information helpful? | |||
 5 Comments | |||
Comments
Dear Shrenik,
Greetings from Future Group.
We are still awaiting your mail. Request you to provide me with your contact details at [protected]@futuregroup.in so that we can look into this matter and do the needful.
Have a nice day.
Regards,
Priya
Greetings from Future Group.
We are still awaiting your mail. Request you to provide me with your contact details at [protected]@futuregroup.in so that we can look into this matter and do the needful.
Have a nice day.
Regards,
Priya
Dear Priya,
Hope you would have received the email by now. We are awaiting response from your company. It has become really tiring to follow up regularly with your team.
Can we expect immediate action on this? In case not, please let me know by end of day and this time for sure we shall be forced to consider legal recourse.
Thank you!
Hope you would have received the email by now. We are awaiting response from your company. It has become really tiring to follow up regularly with your team.
Can we expect immediate action on this? In case not, please let me know by end of day and this time for sure we shall be forced to consider legal recourse.
Thank you!
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+91 90 0786 2472
+91 22 6644 2200
+91 79 3041 3700
Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
Greetings from Future Group this is Priya.
We apologize for the inconvenience. We assure you that we'll take this matter seriously. Please write to me at [protected]@futuregroup.in with your contact details so that our team can take this up at the earliest.
Regards,
Priya