HRTC — Complaint against Delhi-Nahan,Nahan-Delhi HRTC Bus Service

Address:

Sirmaur, Himachal Pradesh

To Whom So Ever This May Concern From the long time i had in mind to get in touch with someone official whom i can coney my problem finally i have reached to an outcome, I often travel from Delhi-Nahan bus which runs from Nahan at 06:30 a.m in the morning and runs back from Delhi Isbt itself in the evening at 3:55pm.The problem that I experienced with this service is that firstly, the bus is not running as per the terms of a long route bus, as i being a student i frequently travel with this bus service which is a only direct medium to reach up to my town.The scheduled time for the bus from kashmere gate Isbt is 3:55 p.m but often it starts nearly 10 minutes late from there The bus conductor's who so ever is on duty allows too much luggage inside the bus that it becomes uncomfortable inside the bus i understand that passengers do carry that luggage along with them but one person from Samalkhan has some contacts with all the conductors of the bus as he gives them some extra bribe and that person daily takes along a loads carriage of along with him while boarding in the bus from Isbt in the evening at 3:55 p.m and as per my observance i have been seeing this from the past three years that i have been traveling, this thing not only disturbs to commute inside or outside the bus for people but it often create nuisance or fights among the passengers regarding the space in the bus that person often has a automatic booking of seat number 2 from the conductor himself and by some unfair means he gets the seat reserved. The point to note here is that this person loads this huge carriage from outside the gates of Isbt which itself is illegal as he is not even paying 1/4th amount of the ticket as per H.R.T.C norms and there is no one official from H.R.T.C to look upon. The other thing being is that the bus driver's and conductor's behaviour in the bus premises is not at all good and i always use online services at www.hrtc.gov.in/hrtctickets/ to book my tickets but despite of HRTC having it's own website the conductor's are still unaware about the details of Online bookings, they don't get a list of online bookings from there concerned authorities and they always hesitate to take E-tickets or M-tickets, kindly arrange some orientation programmes for the conductors regarding HRTC's online services as E-ticket and M-tickets have been followed through out the country in railways and has been a trend for more then ten year in India.But still the conductors don;t understand and argue as they are invalid but actually on the website it is mentioned E-ticket or M-ticket is valid. There behaviour in the bus(Specially this urges to NAHAN-DELHI bus service Conductor's and Driver's) is very rude as in between at anytimethey stop the bus to meet their on road vechile friend owners and irregular disruptions often carry on like this unncessarily. My urge is that as it is a long route bus and it takes around 7 long hours to reach the destination I request to start a direct Volvo service for people like me who value time a lot and live on some moral ethics and principles.I hope i would get a positive feedback regarding my request and complaint. Thanks. A Concerned Passenger.