HRTC — Refund against confirmed reservation of bus due to non-availability of bus at bus stand

Sir,
My name is atul kaushal from palampur. I have done online reservation for 2 passengers for route of harsipattan-pathankot bus of pathankot depot on 14 oct 22 at 1415 pm and paid rs 528/- for journey on same day at 2030 hrs from palampur to pathankot. The bus service no -1168 of same was confirmed vide ticket no - [protected]. The bus haven't arrived at bus stand and after confirming from RM palampur and RM pathankot depot it was concluded that bus will not be available and will not be provided. Thus rs 528 should be refunded to me at the earliest as the journey is not commenced.
Mob-[protected]
[protected]@gmail.com
Thanks