HTC — Auto Reboot and Hanging Issue

Address:

Gautam Buddh Nagar, Uttar Pradesh

I was more than overwhelmed when I purchased my HTC DESIRE U (Dual Sim) somewhere by the end of October, 2013. If I have a bit of knowledge in calculation, it hasn't been a bit more than half a year and I had been forced to update the freaking software numerous times. When I had purchased this damn thing the IMEI number was [protected] and Serial Number was HT37HPG00110. I was facing crappy issues like automated reboots, continuous hang, calls used to get connected to the last dialed number automatically since day one. You can understand what a pain that would be. Now, for the bitter part of my story, I contacted the so called Support and they guided me through to the Service Center where some seriously talented guys (pun intended) screwed up and squeezed the remaining life of my handset. Those sick and weird technicians made me upgrade/update my software almost 8 times but that too wasn't fruitful. After they had squeezed up everything they asked me to change the Motherboard which I did and received the new IMEI number : [protected]. This forced drastic change didn't change anything and the problem still persists. I feel that it was the baddest day of my life when I purchased this phone and I am still repenting on my decision. I am still facing the problems with this and support is still asking me to go ahead and update the software. I don't want to go through these troubles any more. All I am requesting, rather say demanding is a replacement of my handset or pay me back the amount that I wasted by purchasing this handset.