HTC — Defective Smartphone sold by HTC India

Address:

Nellore, Andhra Pradesh

Hi,

I purchased a HTC desire U phone worth 13, 500 rs on 22/09/2013 from Nellore big-c mobile store. As soon as 1 month was over I started facing phone is hanged daily above 5 time and automatically phone is re started issues with phone.

I submitted the phone to Nellore HTC service center. He was update the software but no resolve my problem, so I had to re submit my phone to again Nellore htc service center he was sent to Delhi service center.

This process took around 20 days of time and finally I got the cell in my hand.When I checked the cell the said issue was not solved.

When I called up the service center to ask why wasn't the cell checked before delivering to me they had no answer.

I re submitted the phone again to Nellore HTC service center, he was sent to Delhi service center. This process took around 20 days of time and finally I got the cell in my hand.When I checked the cell the said issue was not solved

This put me into thinking that this cell is a defective piece.So I called up HTC service center to give me a new replaced
cell.I had to call them up literally 10 times in 3 days just to tell them what blunder they had done to my cell.(As most of the time their line is busy/ your call gets disconnected and you talk to a new person everytime).

What a headache this call center is ... MY GOD.

I was given n number of reasons as in why can't I ask for a new cell(They just give warranty not guarranty).

I lodged 3 complaints in this regard but HTC has not contacted me back to resolve my issues.

Why should I stick to the faulty piece. I do have the right to ask for a new cell. If my complaint is not acted upon I will go to consumer forum and the media.