[Resolved] HTC — Delay in Repair

Nishant Dagar 2014

from Gurgaon, Haryana

Address:

Faridabad, Haryana

Hi, i purchased a Cellphone i.e. HTC DESIRE 816 in september 2014. After a month its touch got damaged and i gave it to a authorized service center in Faridabad. These service center people told me that they will take a month for repairing, for which i was ready to pay INR 4500 for touch damage. But after 2 months they are neither giving me a satisfactory answer nor giving my cellphone back. Pleasse return my cellphone else m ready to file a complained in Consumer court if something satisfactory will not be done.

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Aug 14, 2020

Complaint marked as Resolved

HTC India customer support has been notified about the posted complaint.

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Comments

hunt4abhi

from Bengaluru, Karnataka

I had given my HTC desire mobile for repair at the Vashi, Mumbai service centre almost a month back. Each time I call customer care I am being asked to call up again after 24-48 hours to check for the status. Status of my phone's repair has been 'under Repair' from last 3 weeks. The reason that I have been told is unavailability of parts that are required to be replaced. Customer care is unable to give me any concrete timelines for repair. I am extremely disappointed with the manner in which the case is being handled. I would have been satisfied if proactively HTC would have acted and informed me about the delay which did not happen until today. I am not sure why does HTC sells those phone models to which it cannot support after sales service. I am still awaiting a satisfactory reply from HTC.