[Resolved]  HTC — Device posing issues within a month of purchase; Negligent service - return date promised twice but failed

Address:

Pune, Maharashtra

I have recently bought the mobile HTC desire 816. Within a month's span, I noticed "the loudspeaker volume go so low that only when I hold it next to me would I be able to hear what was being played. Tried increasing the volume but that didn't impact the output volume". Also, "when I talk on phone the conversation is audible to the ones around". Given the above stated problems, I took my phone to the HTC service center on 16/09/14; The expected return date of my phone was 26/09/14. They didn't have it fixed by then and when I called all that they said was that they were awaiting the shipment of a certain part and I can collect it by 01/10/14. Today when I called them, they said it's not done yet and that they are still awaiting the shipment of that part. I don't understand how long would it take and I wonder what that part is. It was submitted at the HTC service center at Pune with the following details: Name: K.Swathi Mobile Number: [protected]. S/N : FA47MMZ02614 E-mail id: [protected]@gmail.com The IMEI number of my device is [protected]. Attached is the service report and I don't think he took a note of all the issues I discussed with him(mentioned above in quotes). Please do the needful and help resolve the issue as soon as possible. I don't see a point in owning a smart phone if it is to live all its warranty period in the service center.