HTC — Dissatisfaction

Address:

Jalandhar, Punjab

I am very unfortunate to purchase a Handset model HTC 616 Dual SIM in the month of Sept 2014. On 11th Nov it suddenly stops working, next day when i have reported to Customer care centre in Jalandhar it was declared dead. Female sitting there has raised a complaint ticket(14INA[protected] acknowledging the fault, since then i am falling the same at your Toll Free No [protected] but to wildest of my dreams everytime i receive only one answer that, "part is not available". if in the main office parts are not available then why company is selling the products or should we contact your taiwan office for same. I was given an assurance of 8-10 working days but that has been breached by the distance, so i am requesting you with my folded hands to get my handset up by this weekend as the same is in warranty or provide me with new one because i don't was to get penalised for "Parts out of stock". Looking forward to hear from your side. regards Neerabh Bhanot [protected]