HTC — Faulty HTC handset with delayed services

Address:

Faridabad, Haryana

Dear Sirs, I am writing to you to complain about the HTC mobile ( Desire 820 g dual sim), I bought on January 4, 2015. It proved to be a great handset fulfilling all my requirements . Unfortunately, however, on may 24, 2015, it stopped working without any liquid or fall down or any other physical damage. The mobile was then on may 26 taken to the store in faridabad, haryana from where i bought it. Unfortunately, the store was incapable of resolving the problem and asked us to drop in the service center, they did not entertain our problem for more than 5 mins and further to it, they were incapable to inform about the service in the same city. Later in day, we went to the center, by looking the address on internet, unfortunately it was just a collection center, they were willing to send that handset to Gurgaon where the actual HTC service is there in near by areas. As per the problem, minimum a week and maximum 10-15 days, they even promised that next day of submitting i.e. 27 may, we will receive an email regarding the problem of the handset, but non of these things happened. It is very sad and disappointing that even after 15 days they are still not able to recognize the problem and damage. Our constant effort to be in touch with service, they are not willing to response and want more time. It has been 20 days, I have never been so disappointed with any company and there service. You should change the full form of HTC from high tech computers to "LOW TECH SERVICING AND HANDSETS, and motto from HERE's TO CHANGE, well you could not even change a part of a small handset. After 20 days, I still don't have a date on which the handset will repair . NO WARRANTY COMMITMENT. For these reasons, I would ask you either to refund the purchase price in full or send me a replacement handset. I look forward to your immediate response. Customer name : Ashima Agarwal Contact number :[protected] email : ashima.[protected]@gmail.com