| Address: | Mumbai City, Maharashtra, 400022 |
| Website: | HTC CERVICE CETER |
Htc e9s mobile display not working.
I gave mobile at authorized service center of htc
"tvs electronics ltd, phoenix paragon plaza, 1st floor, shop no. 1b-62, lbs marg, kurla-west, mumbai-400070 maharashtra."
Ticket number is :- [protected]
In last 4 month display broken 2 times even mobile fall from 1.5ft height, mobile bought on oct 2015 with 1 year warranty, but in 4 months they doesn't have parts avaibility.
There is no dent in outside body of mobile then how display is broken.
There is a product defect is in mobile even htc authorized service center told but htc doesn't want to believe them also.
Even after i am paying on 30th march 2016 to htc service center
Reply from htc as follows
On 6th april 2016
Mobile parts will be available in 1 week mobile will ready in 1 week.
On 7th april
I received call, htc doesn't have part right now will reply tomorrow for further detail,
On 8th april 2016 service center replied sir we dont have e9s display we can give u another mobile display with white border (My mobile is black) and which display offered by htc authorized service center is also not original.
Even htc online service center is also not helping in same problem.
Was this information helpful?
My phone is ready at service centre on 21/04/2016, but can not close the case because FOC (Free of cost) approved ID not received from higher authority, this information i got from service centre. Same matter i discuss with customer care also & got same reply.
Every day i follow up with customer care & service centre, always they reply today it will come or by tomorrow,
They just delaying period.
My phone is ready but ID is not receiving from higher authority, so they keeping my phone with them long time.
This is really tribal service getting form HTC. only just delaying period.
First issue is phone lunched not more then 6 month, they don't have display parts in service centre.
After 22 day they got parts & now they don't have FOC ID. It seems there is no coordination between higher authority & service centre.
People should think twice before taking any HTC model.
I am VERY VERY disappointed with HTC service.