HTC India — Poor service by HTC or No service provided by HTC

Address:

Pune, Maharashtra

Hi All,

I have submitted my HTC device to HTC authorized service center in pimpri-chinchawad on 25th-Jul-2016. It's more than one month and they are not able to repair my device. Every time when i visit to service center they have only one ans 6 more days will required. When I called to HTC customer care they are also saying that service center will provide you clear picture about the device. we don't have any detail information, because HTC service center run by HCL in India. One more funny thing is when i was asked to customer care representative to pass this call to your higher authority then he answered me in HTC there is no higher authority, we all are in same position. It means there is no CEO, no Manager only workers how runs this large organization. Even they people don't know what is the meaning of escalation.