HTC India — sim card not sensing, diagnosed as manufacturing defect

From
Jayaprakash. P g
Lecturer in electronics
Govt. Women's polytechnic college, kozhikkode
Malaparamba - 673009
To
The manager, customer care,
Sir,
Sub: replacement of defective mobile - reg.
Ref : htc 628 white [protected]

I purchased the mobile on 6/05/17 from "alif mobiles" kozhikkode. While selecting the product, my first preference was the reliability of htc compared to other product in the market. But after a few weeks, to my surprise, the mobile became useless so that usage of apps for banking, through which i have been doing all my transactions (Including school fees payment of my children, which by other means, is almost impossible) and whatsup messaging through which i have been getting official messages, became impossible. I was told to surrender the phone for repairing, by the shop owner, which i did, on 25/06/17. Also i was told to wait for 15 days, which for me, is unthinkable. So i request you to replace the mobile as soon as possible so that i will have the same faith in your products and quality assured service.

Yours faithfully,
Jayaprakash p g