[Resolved]  HTC — Manufacturing Fault

Dear Sir My name is Rashida Naseer and I am an old Three customer. I purchased Htc one on 29th April, 2013 from three shop, Tooting Broadway Branch with IMEI No: [protected], after first repair the new IMEI No given is [protected]. Since the set is with me it has issues with the camera quality. It has been repaired once on 21st August, 2013 but still it has issues with the video quality. Videos are either blurry or having pink and purple shades prevailing all over. The audibility of videos is also poor. I put forward a second complaint regarding these issues on 29th July 2014 and spoke to Ms. Dimple Three costumer assistant and her Manager after wards, between 11 am to 12 noon, who then referred my call to Htc customer services. Three manager told me that either I should send my set for further repair or should pay another £ 100 for the replacement set whereas Htc customer service representative asked me to send the set for further repair and if it would still not work then they would replace it. I am a single mum and working full time yesterday it took me whole day to make a complaint and then make a parcel. I neither have another phone nor can I afford calling on paid numbers. I didn’t have printer to print the stuff sent to me by Htc customer services for the courier services. I was running around to get all that done from morning till evening. I am now wondering that either of the companies failed to help me and come up with some sensible solution to the problem. This is making me think whether should I choose Three and Htc next time for this sort of deals or should I go for the companies who can actually ease their customers. I am already paying £34 a month which is a lot and for this amount I have been given a phone with a manufacturing fault and instead of giving me replacement set both the companies are wasting my precious time and trying to make me keep the faulty phone for full price. I am leaving it to you to decide is it fair on me? I am not happy to keep a repaired set and pay full price for it. Looking forward to hearing from you Rashida Naseer [protected] [protected]@yahoo.com