I have walked in HTC service center Nungambakkam, chennai on 18/4/15 for a Audio Jack problem in my handset (HTC Desire 616) IMEI No. [protected]. I waited for 6 hours for the issue to get resolved. The issue got resolved but now the phone has so many other problems. First and foremost it is not at all my phone, they have changed it. They are giving lame reasons for it. Now this phone has camera lens problem, I gave my phone with scratch guard and now this phone has no scratch guard, and also other few problems. Very poor service. I need the phone to get replaced with a new phone.
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