HTC — MY HTC MOBILE NOT REPAIRED

Dear Sir/Madam, I regretfully like to inform you that I am one of your dissatisfied customer (after sale service). I have given my phone HTC 820 for repairing on 17/04/2015 at one of your authorized service centre at “TVS ELECTRONICS LTD, kali Tower, Lalpur Chowk, Ranchi-8340001” they told me to contact them on 20/04/2015 but when I approached them they told to contact on 30/04/2015 then told me that my phone has not been yet repaired as parts are not available in India and it will take more time as they themselves don’t know whether they will get parts or not. And they are only giving time. If phone remains in service centre for more than one month without being repaired then what should a customer do after buying a HTC phone seeing this type of after sale service. Or it’s not like that is if I have done a big mistake by buying the HTC phone. I request you take necessary steps to resolve my problem or issue me a credit note of my phone purchase value knowing that the parts are not available and because of that it can’t be repaired. Receipt from Service Centre is being attached Regards Dissatisfied Customer GANESH KUMAR 05/05/2015