HTC — Regarding costumer service... not accepting in jabalpur

Address:

Jabalpur, Madhya Pradesh

As there is a warranty of 1 year provided with the set. The costumer care is not accepting the phone. My order no. is [protected] & ITEM CODE is DA4627775. Company name HTC desire626G+. Please provide us with the solution as on the buying terms and condition I was given the `1 year Indian manufacturing warranty. My phone got a scratch at both the camera's front as well as back. There is a call drop at anytime while being on the phone. So kindly provide me with te best solution as soon as possible.