HTC — Repair & Service

IMEI No.[protected], Cont No.[protected] I have submitted my device as on 31.01.2015 at TVS Electronics Ltd, 218 & 219 2nd floor, E-mall, Near Chandni Chowk Metro Station, Kol-700072. There are few issues regarding my phone such as battery rundown test fail, Network service failure & accessory Malfunction(Earphone) and as per the said statement of service centre the phone will be recovered within 20 days from the date of submission. I have called so many times in toll free number i.e. on [protected] but all the times it has been said to me that parts related to your device is not available probably tomorrow parts would be available and very soon you will get your device. After calling 6-7th times i am irritated by getting such type of reply from the call centre that still my phone is under repair & the parts are still not available which is required to ready and fit my device. So today as on 08.03.2015 i, e near about 40 days have been spent but still my phone is under repairs. What the hell is going on i can't understand. They are not satisfying my queries regarding my phone. Please help me as soon as possible. Thank you.

I have given my HTC 616 desire phone(S/n:WT47JY200037 and htc ticket no: 15INA[protected] and registered mobile no: +91-[protected] for repair on 13/04/2015 which is under warranty in HTC service centre at Aligarh. But though its more than 20 days neither it repaired nor the service centre executives can able to provide me the status of it. The phone has mere software problem which the HTC team could not able attend in 12 days time, which reflects the competency level of HTC technical staff and the service HTC provides to their customers. Hence, I request you repair it and intimate me immediately.