HTC — Service not ok

Website:

Htc.com

Dear sir/madam,

I am using HTC product model 526+G, S/n is -[protected], I purchase this five month before. Mobile phone is completely under warranty.
since few day it's receiver (ear speaker) not working. So, Yesterday,[protected] I went to HTC service center opposite Raj Mandir cinema, 2nd floor, mall21, jaipur rajasthan.
Mobile and invoice given to costumer supporter by me on counter 3, problem told by me. He open my phone and say to wait three hour it will be ok.
After three hour I reached at counter 3, then he said to me, they have stock of receiver according your phone but I am not authorise to replace part on same day. I will keep phone with us for minimum seven days.

Then I request to him for give me additional phone for I wii be continue in touch each other . Then he reply.-I am not responsible about it.

My question this:-

1. Why he open my phone .if open..then why not replace receiver? (He have in stock)

2. Other operator repair device within maximum six hour, like hardware replace issue, then HTC why not do this?

3. If HTC unable to repair in a working day then thanks for play with my .. I will deposit mobile back to HTC and cash back me imminently.

4. lf it is policy of HTC for delay minimum seven days, then why not highlight this condition then purchase by costumer?

I want reply only. it mail will be part next step.

Note:- please I am very serious about this misbehavior of HTC service. Don't take normally. It mail generated for inform to HTC MOBILE PLT.

*I am waiting of reply beside HTC till next two day. After this period I will take help of low.

For any query..
#[protected],
[protected]@gmail.com

Thanks